Our privacy policy

Gutterline understands that privacy is important to its customers and is pleased to provide information to all of its customers about its privacy policy. Please be assured that Gutterline uses its best efforts to protect the privacy of visitors to this website and the privacy of its customers who provide personal information by other means to Gutterline.

Information we collect and how it’s used

Gutterline only gathers personal information, such as, first and last names, addresses, telephone numbers and email addresses, when voluntarily submitted by you. When a product is purchased through this website or through marketing / promotional activities (e.g.: via this website, in a store, over the telephone etc.), personal information may be requested (such as name, phone, email and address) in order to provide product information, marketing materials, provide newsletters, electronic newsletters (e-newsletters), provide new release / launch information, and advise of other No one is obligated to provide personal information. However, failure to do so may result in Gutterline being unable to provide you with upcoming promotional events, or product information and/or provide certain services including sales of products and after sales services.

In common with many commercial websites we may also collect information which tells us about visitors to our website. For example, we may collect information about the date, time and duration of visits and which pages of the website are most commonly accessed. This information is generally not linked to the identity of visitors, except where the website is accessed via links in an email we have sent.

Passive information collection

As you navigate through this website, certain anonymous information can be passively collected (that is, gathered without your actively providing the information) using various technologies, such as cookies, Internet tags or web beacons, and navigational data collection (log files, server logs, clickstream). Your Internet browser automatically transmits to this website some of this anonymous information, such as the URL of the website you just came from and the Internet Protocol (IP) address and the browser version your computer is currently using. This website may also collect anonymous information from your computer through cookies and Internet tags or web beacons. You may set your browser to notify you when a cookie is sent or to refuse cookies altogether, but certain features of this website might not work without cookies and this may limit the services provided by our website.

This website may use and combine such passively collected anonymous information to provide better service to website visitors, customise the website based on your preferences, compile and analyse statistics and trends, and otherwise administer and improve the website for your use. Such information is not combined with personally identifiable information collected elsewhere on the website unless you have consented.

“Cookies” are pieces of information that a website transfers to a computer’s hard disk for record keeping purposes. Most web browsers are set to accept cookies. Gutterline may use cookies to make use of the website and services as convenient as possible. Cookies do not themselves personally identify users, although they do identify a user’s browser. Cookies allow Gutterline to monitor the items an individual may want to access as they move through the website, and records how many people are using the different parts of the website.

“Session” cookies are temporary bits of information that are used to improve navigation, block visitors from providing information where inappropriate and collect aggregate statistical information on the website. They are erased once you exit your Web browser or otherwise turn off your computer.

“Persistent” cookies are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete the cookie. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (such as passwords), helping to determine what areas of the website visitors find most valuable, and customising the website based on your preferences on an ongoing basis.

You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. To learn more about cookies and how to specify your preferences, please search for “cookie” in the “Help” portion of your browser.

A website may use Internet Protocol (IP) addresses. An IP address is a number assigned to your computer by your Internet service provider so you can access the Internet and is generally considered to be non-personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user’s computer). The IP address can be used to diagnose problems with a server, report aggregate information, determine the fastest route for your computer to use in connecting to a website, and administer and improve the website.

“Internet tags” (also known as single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1 GIFs) are smaller than cookies and tell the website server information such as the IP address and browser type related to the visitor’s computer. Tags may be placed both on online advertisements that bring people to the website and on different pages of the website. Such tags indicate how many times a page is opened and which information is consulted.

“Navigational data” (log files, server logs, and clickstream data) are used for system management, to improve the content of the website, market research purposes, and to communicate information to visitors.

Sharing of personal information

Gutterline may share personal information within the Gutterline Group. The Gutterline Group includes Zedlynx Pty Ltd trading as Gutterline, our franchisees, our subsidiaries and our related bodies corporate. Of course, any use of this information by the Gutterline Group will comply with this privacy policy. Occasionally, with your permission, we will send marketing information to you, such as discount coupons, information about new product offerings, etc. If you do not elect to receive such materials, we will not send them to you.

Companies may be engaged by Gutterline to perform a variety of functions, such as, fulfilling orders, assisting with promotions, providing technical services for our web sites, etc. These companies may have access to personal information if needed to perform such functions. However, these companies may only use such personal information for the purpose of performing that function and may not use it for any other purpose.

Gutterline does not sell personal information to third parties. However, with your permission, we will, on occasion send marketing information on behalf of one of our business partners about products or services they provide that may be of interest to you. You may be asked if you wish to receive marketing materials from Gutterline business partners. If you elect to receive such materials, Gutterline will not share your personal information with such partners but rather will send a mailing or e-mail on behalf of the partners.

Gutterline reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the website, to fulfil your requests, or to cooperate in any law enforcement investigation or an investigation on a matter of public safety.

Security of personal information

Gutterline will endeavour to take all reasonable steps to keep secure any personal information recorded, and to keep this information accurate and up to date. The information is stored on secure servers that are protected in controlled facilities. Access is restricted to those involved in administration or fulfilment of any request for which you have provided your personal information.

Access

You are in control of any personal information you provide to us. If at any time, you would like to correct the personal information we have about you or if you would like to change your preferences for contacts from us or on behalf of our business partners, you can let us know by contacting us at the email or postal address listed below. Your personal information may be stored in different locations depending upon the reason for which you originally submitted the information. The more information you can provide us about when you originally submitted your personal information, the quicker Gutterline will be able to retrieve your personal information.

In order to review any personal information we have about you or to ask us to delete that information or to stop further use of the information, please submit this information request form. Please allow 14 days for this request to be processed.

Links to other sites

We may offer links to sites that are not operated by Gutterline. If you visit one of these linked sites, you should review their privacy and other policies. We are not responsible for the policies and practices of other companies.

Changes to our privacy policy

From time to time, it may be necessary for Gutterline to change this privacy policy, so we suggest that you check here periodically. Rest assured, however, that any changes will not be retroactively applied and will not alter how we handle previously collected information.

Contact us

If you have any questions about our Gutterline Privacy Policy, or if you wish to make a complaint about how we have handled your personal information, please contact us.